Privacy Policy

Introduction

Tjub ("we," "our," or "us") operates the Tjub mobile application (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

Information We Collect

Personal Information

When you register for an account, we may collect the following personal information:

• Email address
• Username
• Phone number (optional)
• Profile information you choose to provide
• Profile photos and media content you upload

Device and Technical Information

We automatically collect certain technical information when you use our Service:

• Device Identifiers: Android Advertising ID, Android ID, device fingerprints, and other unique device identifiers
• Device Information: Device type, operating system version, device model, hardware specifications
• Network Information: IP address, mobile network information, Wi-Fi network details
• App Performance Data: Crash logs, error reports, performance metrics

Location Data

Usage and App Activity Data

We collect information about how you use our Service:

• App interactions and navigation patterns
• Features used and time spent in app
• Content viewed, shared, and created
• Search queries within the app
• In-app messages and communications
• User preferences and settings

Communication and Messages

As a chat and social platform, we process:

• Messages sent and received through our Service
• Media files shared in conversations (photos, videos, documents)
• Voice messages and audio content
• Group chat participation and settings

Subscription Information

If you purchase a premium subscription, we collect:

• Subscription type and duration
• Purchase confirmation data from app stores
• Transaction history and billing status
• Promotional code usage

Third-Party SDKs and Data Collection

Our app uses third-party software development kits (SDKs) that may collect additional data:

Branch SDK

We use Branch SDK for deep linking and attribution, which may collect:

• Device identifiers (Android ID, Advertising ID)
• App installation and referral data
• Link click and attribution information
• Limited device and network information

For more information, see Branch's Privacy Policy.

How We Use Your Information

We use the collected information for various purposes:

• Service Provision: To provide and maintain our chat and social features
• Account Management: To manage your account, authentication, and subscription
• Communication: To facilitate messaging and social interactions between users
• Personalization: To customize your experience and show relevant content
• Location Features: To provide location-based services (when permitted)
• Notifications: To send important updates about your account or subscription
• Analytics: To understand usage patterns and improve our Service
• Security: To prevent fraud, abuse, and ensure platform safety
• Legal Compliance: To comply with applicable laws and regulations
• Customer Support: To provide technical support and resolve issues

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent: When you explicitly agree to share information
• Service providers: Third-party companies that help us provide our Service (hosting, analytics, customer support, payment processing)
• Other users: Information you choose to share publicly or in chats (usernames, profile information, messages)
• Legal requirements: When required by law, court order, or government request
• Business transfers: In connection with a merger, acquisition, or sale of assets
• Safety and security: To protect the rights, property, or safety of Tjub, our users, or others

Third-Party Services and App Stores

Analytics and Advertising

We may use the following third-party services:

• Google Analytics: To understand user behavior and app performance
• Firebase: For app analytics, crash reporting, and performance monitoring
• Advertising Networks: To display relevant advertisements (when applicable)

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure server infrastructure and access controls
• Regular security audits and updates
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for different periods depending on the type of data:

• Account Information: Until you delete your account
• Messages: According to your retention settings or until account deletion
• Usage Data: Up to 2 years for analytics purposes
• Legal Requirements: As required by applicable laws

If you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal purposes.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information and account
• Portability: Request transfer of your data in a machine-readable format
• Objection: Object to certain processing of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Location Control: Disable location services through your device settings
• Advertising: Opt-out of personalized advertising through device settings

To exercise these rights, please contact us at [email protected].

Subscription and Billing

For service-related issues, contact us at [email protected].

Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.

If you are between 13 and 18 years old, please obtain parental consent before using our Service.

International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States and European Union. We ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies:

• Essential: Required for the Service to function properly
• Analytics: To understand user behavior and improve our Service
• Advertising: To display relevant advertisements
• Preferences: To remember your settings and preferences

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending an email notification for significant changes
• Displaying an in-app notification

Legal Basis for Processing (EU Users)

If you are located in the European Union, our legal basis for processing your personal information includes:

• Contract performance: Processing necessary to provide our Service and fulfill our agreement with you
• Legitimate interests: Improving our Service, ensuring security, analytics, and customer support
• Consent: For location data, marketing communications, and certain data processing activities
• Legal compliance: Meeting our legal obligations under applicable laws

You have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.